Refund Policy

Last updated: February 4, 2026

Payments for Koko products are processed by Paddle as the merchant of record.

All refund requests are handled in accordance with Paddle’s applicable terms for Paddle Checkout. We do not apply additional qualifiers or exceptions.

Paddle generally offers a 14-day refund policy from the date of purchase, subject to Paddle’s Checkout Buyer Terms and eligibility review.

Paddle Terms

• Paddle Checkout Buyer Terms

How to Request a Refund

To request a refund, please contact Paddle support or email us at [email protected] and we will help route your request.